💬 Contact & Support

We're Here
to Help

Whether you have a question about reporting, need moderator support, or want to subscribe — we respond quickly and personally to every message.

Get In Touch

Choose how you'd like to reach us.

✉️

General Support

Questions about SafeGroup, how reporting works, or anything else — email us and we'll get back to you personally.

⭐

Moderator Subscriptions

Ready to subscribe? Want to upgrade, downgrade, or cancel? Email us with your group name and plan choice and we'll get you set up within 24 hours.

🤝

Partnership & Organizations

Are you a school, nonprofit, or national organization interested in partnering with SafeGroup? We'd love to hear from you.

🆘

Crisis Resources

If you or someone you know needs immediate help, please use these free 24/7 crisis resources — not our email.

< 24hrs

General Support Response

< 24hrs

New Moderator Setup

Mon–Fri

Business Hours Support

Our AI assistant knows everything about SafeGroup — pricing, how reporting works, moderator setup, and more. Get answers instantly, any time of day.

Our Email

We read and personally respond to every email. For fastest response, include your group name and what you need help with in your subject line.